[ AI operations for MSPs ]
Commandthe queue.
AI dispatchers, technicians, security operators, vCIO support, and service management in one approval-safe desk built for MSPs that are done babysitting chaos.
[ Products ]
AI employees with a chain of command.
Operations Desk
A live command layer for tickets, client workspaces, approvals, spend, memory, and audit trails.
Enter consoleAI Employee Roster
Dispatcher, Tier 1, Tier 2, vCIO, CISO, security engineer, and service manager agents with real jobs.
View agentsDeployment Stack
Tenant-scoped automation, approval gates, and connectors built for MSP teams that cannot tolerate bleed.
Pick tier[ Operations ]
Less prompt theater. More executed work.
TandemDesk is not a chatbot taped to your PSA. It is an operations layer where agents read the same signals your team reads, draft the next move, and stop at the right approval gate.
Dispatcher
routes tickets before the queue goes feral
Tier 1 / Tier 2
drafts fixes, scripts, replies, and escalation notes
Security
triages alerts with client-aware evidence trails
vCIO
turns scattered account data into QBR-grade output
[ Agent roster ]
Seven operators. One desk.
Start narrow, then scale into the full command layer as your ticket volume, security load, and client advisory motion mature.
Dispatcher
Classifies, prioritizes, assigns, and keeps the service desk moving.
Tier 1 Tech
Drafts fixes and customer replies for repeatable frontline work.
Tier 2 Tech
Handles deeper diagnostics, scripts, and escalation packages.
vCIO
Builds QBRs, roadmap notes, renewal context, and account risk briefs.
CISO
Turns security posture, policy gaps, and findings into accountable work.
Security Engineer
Triages alerts, enriches evidence, and drafts containment plans.
Service Manager
Watches SLA drift, queue load, handoffs, and client heat.
Specialized operators
Each agent has a role, a scope, a memory boundary, and a path to the human who owns the decision.
Client isolation
Ticket context, asset history, security findings, and account memory stay pinned to the right tenant.
Approval-native work
Risky replies, remediations, QBRs, and security actions are drafted fast and released only when approved.
Operational signal
Backlog heat, SLA risk, spend pressure, and client health surface as work your team can actually execute.
[ Pricing ]
Choose your command level.
Every plan includes tenant isolation, approval gates, audit logs, and model spend controls. Usage can flex as the desk gets louder.
Daemon
starter stackFor MSPs putting the first AI operators into production.
- 3 AI agents included
- Up to 5 client workspaces
- 500 assisted ticket actions per month
- Ticketing, docs, email, and Slack connectors
- Approval queue and audit log
Kernel
recommendedFor teams that want the full operations desk running hard.
- 7 AI agents included
- Up to 25 client workspaces
- 2,500 assisted ticket actions per month
- RMM, identity, security, and vCIO workflows
- SLA risk radar and QBR generation
Root Command
max controlFor serious multi-client, multi-tool, high-volume operators.
- Custom agent roster and limits
- Unlimited client workspace options
- Custom connectors and workflow design
- SSO, advanced controls, and evidence exports
- Priority implementation and support